TERMS & CONDITIONS FOR E-LEARNING COURSES

ACCESS TO THE E-LEARNING COURSES

A brief introduction to the general eLearning course features and options is available by clicking on the E-LEARNING link (www.nhp.ie/e-learning) in the main menu of our website. Here the learner will also find general information about the system requirements necessary to complete a course. We recommend that potential learners should review the content of this page before opening the link to their selected course which provides more detailed information on the individual course features, structure, content, certification, system requirements and sign up. This will enable potential learners to make the correct course choice before clicking on the Login/Sign Up link at the bottom of their selected course page.

REGISTRATION AND ENROLMENT ACTIVATION PROCESS

To complete any of the elearning courses a new learner must first register online by creating a new account and then enrol on their selected course. Enrolment on a course can be activated by online payment (via WorldPay) of the course fee. The current course fee for most online courses is €30 (inc. VAT). We accept Credit Cards (Visa, MasterCard) and Laser Cards. All credit and Laser card payments are subject to final verification and approval by WorldPay. Once payment is verified and approved the learner is then granted the full access necessary to complete their selected course.

The general steps for Registration and Enrolment are described in the next section.

REGISTRATION AND ENROLMENT STEPS

  1. Fill out the New Account form with your details.
  2. An email will be immediately sent to your email address.
  3. Read your email, and click on the web link it contains.
  4. Your account will be confirmed and you will be logged in.
  5. Now, select the course you want to participate in.
  6. Make the online payment for the course via WorldPay or enter a pre-purchased enrolment key.
  7. When the payment is verified you can now access the full course. From now on you will only need to enter your personal username and password (in the form on this page) to log in and access any course you have enrolled in.

OUR COMMITMENT TO THE DELIVERY OF QUALITY PRODUCTS AND CUSTOMER FOCUSED SUPPORT AND SERVICES

The National Hygiene Partnership’s Mission statement is “To work together in a spirit of partnership in the active promotion of high standards of food safety through training in the Irish Food Sectors by the provision of information and a range of quality and innovative products and courses for all Food Workers within the different sectors”

We encourage all our customers to complete the eLearning course survey upon completion of these courses. The feedback from this survey enables us to measure customer satisfaction levels and make whatever changes/improvements to the course that may be deemed necessary.

OUR SUPPORT SERVICES/HELPDESK

Despite our efforts to anticipate and eliminate problems before they arise as outlined above we recognize that some customers who enroll in the eLearning course may encounter difficulties in completing the course from time to time. In situations where problems arise we encourage these customers to contact our Support Services / Helpdesk to help them overcome any difficulties they may be experiencing by email or telephone at;

The National Hygiene Partnership,
Abbey Court, Block B,
Lower Abbey Street.
Dublin 1.

Tel: +353-1-448 0614
E- mail: support@nhp.ie

This support service is available from Monday to Friday except Bank Holidays from 9.30 am to 1.00pm

COMPLAINTS

If you wish to make a formal complaint relating to the eLearning Course content or the support services provided by the National Hygiene Partnership you should contact our Helpdesk at Tel: +353-1-448 0614. Alternatively you can send an email to support@nhp.ie. We are committed to handling all complaints in a courteous, expeditious and efficient manner, resolving complaints, where possible, at the first point of contact.

We will:

  • document all actions to ensure that an accurate record of your complaint is maintained
  • contact you with a resolution to confirm that you are satisfied

REFUND POLICY

If you consider that your complaint was not handled in a satisfactory manner and you wish to seek a refund on the course fee you should send an email to info@nhp.ie outlining the reasons why you feel you feel that a refund is justified. This email must be transmitted to the National Hygiene Partnership before the Certificate of Completion is downloaded otherwise your claim for a refund cannot be granted.

The National Hygiene Partnership is the trading name for a Partnership of Government Agencies and Industry Representatives Bodies which was established for the purpose of developing , promoting and coordinating a range of food safety training initiatives for the Irish Food Sectors. The NHP is registered for VAT in Ireland, Registration number 9535893H and the business address is Abbey Court, Block B. Lower Abbey Street, Dublin 1.